Do I need an account to place an order?
No, you can check out as a guest. However, creating a Shop Pay account allows you to save your shipping details, and enjoy a faster checkout process.

What is your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please get in touch with us at support@fascinatingjapan.com.

See also Refund Policy.

Do you offer refunds?
Refunds are only offered to customers who receive the wrong items or damaged items. If any of these apply, please contact us at support@fascinatingjapan.com with photos of wrong/damaged items, and we’ll sort that out for you.

Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

How do I choose the right size?
Product sizes are listed on the product page, except for certain items. Please check the page for details.

How should I care for T-shirts and Tote bag?
Care instructions are listed in the description on each product page. Please check there for details.

Are your products eco-friendly?
We prioritize sustainability by using high-quality, durable materials. Many of our items are made from organic or recycled fabrics.

Can you give me some briefs of your products?

Unisex T-Shirt – Bella + Canvas 3001
The Bella + Canvas 3001 is a premium-quality unisex T-shirt, known for its soft, lightweight feel and modern retail fit. Made from 100% Airlume combed and ringspun cotton, it provides superior comfort and durability. With its side-seamed design and tear-away label, it’s perfect for casual wear or custom branding. Available in a wide range of colors, this T-shirt is a go-to choice for high-quality print-on-demand products.

Classic Dad Hat – Yupoong 6245CM
The Yupoong 6245CM is a low-profile, unstructured dad hat with a classic, relaxed fit. Made from 100% cotton, it features an adjustable metal buckle strap for a comfortable, one-size-fits-most fit. The pre-curved visor gives it a timeless look, while the six-panel design ensures durability. Ideal for embroidery and custom branding, this hat is a staple in streetwear and casual fashion.

What payment methods do you accept?
We accept major credit cards via Shop Pay (Visa, MasterCard, American Express), PayPal, and other secure payment options. You can see the available methods at checkout.

When will I be charged for my order?
You’ll be charged as soon as your order is confirmed. If you experience any issues with payment, please contact us.

How long does shipping take?
We print and fulfill all our products on demand once you place an order.
It takes 2-7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on  your location, but typical shipping times are:

United States: 3–4 business days

Europe: 3–7 business days

Other: 5–15 business days

How do I track my order?
Once your order has shipped, you will receive a tracking number from our distributors via email. You can use this number to track your order on the carrier's website.

What if my package is lost or delayed?
If your package is delayed, please check the tracking information first. If it appears lost, contact us, and we’ll assist you in resolving the issue.

See also Shipping Policy

How can I contact you about your products?

For questions regarding your orders and our products, you can reach us by emailing support@fascinatingjapan.com or sending a form from Contact page.